Last updated 8 August 2026

Grievance redressal

Two paths, depending on what went wrong: an order-specific dispute, or a general complaint about the platform.

Something wrong with a specific order?

Open the order and use “Raise a dispute” once it’s delivered — it’s reviewed against that order’s documented timeline, which is faster than a general complaint.

Go to my orders

General complaints

For anything not tied to one order — platform conduct, a provider pattern across orders, or a privacy concern — file it below. You can also always reach our grievance officer directly by email.

Raised

Filed against a specific order, or generally against the platform via our grievance officer.

Acknowledged within 24 hours

The tighter of the IT Rules, 2021 and Consumer Protection (E-Commerce) Rules, 2020 deadlines — whichever applies.

Resolved within 15 days

Tracked against the same published SLA our reviewers work to internally.

Grievance officer

grievance@suvidha.example