Know your rights
What Indian law actually entitles you to as a buyer here — separate from how the platform happens to work day to day. Each one names the law behind it and where to go if this platform’s own process doesn’t resolve things.
On this platform
Rights the platform itself is legally obligated to honor.
Right to information, before you pay
Consumer Protection (E-Commerce) Rules, 2020
Full price breakup, turnaround window, and cancellation/refund terms have to be disclosed before you're asked to pay — not revealed afterward. The consent screen you see before every order exists because of this rule, not despite it.
Right to grievance redressal on a statutory clock
IT Rules, 2021 & Consumer Protection (E-Commerce) Rules, 2020
A named Grievance Officer must acknowledge your complaint within 24 hours and resolve it within 15 days — the tighter of two deadlines that both apply. This is a legal obligation on the platform, not a customer-service target.
Right to a reasoned outcome, not silence
Consumer Protection Act, 2019
If delivered work doesn't match what was promised, you're entitled to a specific, reasoned resolution — a refund, a release, or a documented split — not an unanswered complaint. A platform cannot simply decline to decide.
Right to access, correct, or erase your data
Digital Personal Data Protection Act, 2023
You can request a copy of the personal data held about you, ask for a correction, or request erasure — with a clear answer on anything retained for a statutory reason. Every field collected has to be tied to a stated purpose you saw before you gave it.
Beyond this platform
None of the rights above end at this platform’s own process. Each has a real, independent escalation path under Indian law — this is the part most platforms leave off a page like this.
A Consumer Disputes Redressal Commission
If the platform's own grievance process doesn't resolve a complaint about a service you paid for, Indian consumer law gives you the right to escalate to the District, State, or National Consumer Disputes Redressal Commission, independent of anything this platform decides.
The professional's own regulator
If your complaint is about a specific verified professional's conduct — not the platform — you can complain directly to their regulator: ICAI for Chartered Accountants, the Bar Council for advocates, ICSI for Company Secretaries, or the relevant GST authority for a GST Practitioner. Being verified here doesn't replace their own professional accountability, and this platform isn't a substitute for that process.
The Data Protection Board of India
If a data access, correction, or erasure request under the DPDP Act genuinely isn't honored, you can escalate to the Data Protection Board of India — the statutory body for exactly this, separate from this platform's own Data Protection Officer.