How Suvidha works

The same process, every time — no matter the service.

Six steps, all visible on the order itself. Nothing happens over a phone call or a chat thread you’ll lose track of.

Step 1

Pick a fixed-scope service

Every listing shows its price breakup, turnaround window, and exactly which documents you'll need — before you commit to anything.

Step 2

Accept what it collects

A consent screen, generated straight from the service's intake schema, shows every field it'll ask for and why. Nothing hidden, nothing extra.

Step 3

Pay into escrow

Funds are held until delivery is accepted — the provider doesn't get paid for starting, only for finishing.

Step 4

Fill in your details

A guided form built from the service's own schema — required fields, file uploads, and nothing that isn't listed on the offering page.

Step 5

Respond to clarifications, if any

If something's off, the provider flags exactly which field — inside the order, not over chat. The SLA countdown pauses honestly while it's your turn.

Step 6

Accept delivery, or dispute it

Review what's delivered against the timeline. Close it out, or raise a dispute if it doesn't match what was promised.

How providers get verified

Five stages, each unlocking more capability — a provider can list in limited beta before finishing every stage, but regulated categories require full professional verification.

0
Registered
Phone and email verified.
1
Identity
Legal name, address, and photo ID checked.
2
Entity
PAN, GSTIN, and bank ownership verified — required to receive payouts.
3
Professional
ICAI, Bar, or GSTP registration — manually reviewed before regulated-category listings go live.
4
Standing
Ongoing — complaint rate, SLA breaches, and refund rate are tracked continuously.

Every order shows a committed SLA window that pauses honestly when it’s your turn to respond — never a silent countdown running against you.

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